Hospitality at FLAG

A Cause and an Effect..

Let’s take a baby as an example . If baby has loving parents, he is a cause.He cries, mom picks him up. He cryes again, dad gives him a bottle.Then he grows up and learns that he is depended on his parents.And they are no longer grant him every wish.They start saying “no” more and more often.And he does not feel as powerful as before.

When a PC comes to Flag for services,the main goal of the Flag Crew is key him out.To make sure he does have not have to worry about anything but his sessions.They create a perfect world where the PC is the cause and every wish he can think of, comes true.
You see, Flag Crew’s stats depends on the quality of the service.
They would do anything to get their stats up.
Let’s take a housekeeper as an example. Housekeepers in Sea Org are OTest OTs of all.They are drilled to think ahead and provide services to the guest before he asks. (Example : a housekeeper sees a roll of toilet paper on the night table by the bed.What does it mean? That’s a sign that the guest ran out of tissue and he needs a new box before he asks for one.)
Then a guests comes to the room, sees a new box on the night table and thinks, “wow, I am an OT!”
One time one guest in Yachsman motel was crying that he could not sleep on regular pillows and a friend of mine had to walk all a way to FH to get him feather pillows. Where else in the world,in what wog’s motel, you would find a housekeeper who would do that for you?Or who would go and buy something that they don’t have, using her own money?Not even at Disney!
Sometimes,even after awesome service,the guest still dares to vote “very good” instead of “excellent” . And even one” very good” comparing to all “excellent” from last week is a condition of emergency. And staff do whatever they can to please the guest more.

I’m talking about regular guests,not VIPs, don’t even start me on VIPs.LOL.

So,PCs and Pre-OTs feel so keyed out, they have lots of wins. Then they get their certs and go home where nobody is baby-ing them. And then they get keyed in all over again.They don’t understand, what just happened. One minute they were the center of the universe and now all the problems are back. They can’t have their problem because Flag Crew totally messed up their havingness, doingness and beingness by baby-ing them too much.

I’m not saying, keying out somebody is a bad thing, But I think, the best wins they would have living in a real world , going to work between sessions,solving problems with their spouses and kids and still finding time for processing. Then they can call themselves real OTs.

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